Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").

• Google User Data: When you use Google Sign-In, we collect your name, email address, profile picture, and unique identifier to manage your account and personalize your experience.
• Meta (WhatsApp/Facebook) Data: As an Official Meta Business Partner, we process messages, contact names, and profile information from your WhatsApp Business accounts to provide AI automation, team inbox, and commerce features.
• TikTok Integration Data: If you connect your TikTok account, we may access basic profile information and ad performance data (via Events API/Pixels) to help you measure the effectiveness of your WhatsApp commerce on TikTok.
• Business Data: Inventory, pricing, order history, and customer lists provided by you to run your store.
• Device & Interaction Data: IP addresses, browser types, interaction logs, and cookie identifiers collected via our platform or through third-party pixels.

2. How We Use Your Information

We use your data strictly for business purposes, including:

• Core Service Functionality: Processing orders, managing catalogs, and delivering messages via WhatsApp.
• AI Training & Automation: Training business-specific AI models to automate your customer service.
• Measurement & Analytics: Using data from Meta and TikTok tools (like Pixels and Events API) to provide you with insights into your sales performance and ad effectiveness.
• Compliance & Safety: Detecting fraud, ensuring account security, and complying with Meta and TikTok partner policies.

3. Cookies & Tracking Technologies

We and our partners (like Meta and TikTok) use cookies, web beacons, and pixels to collect information about your interactions with our platform.

• Essential Cookies: Required for platform login and security.
• Analytics & Marketing: We use the Meta Pixel and TikTok Pixel to understand user behavior and measure the impact of marketing campaigns. These tools may collect data about your visits to our site and share it with those platforms for targeting and measurement services.
• Opt-Out: You can manage your cookie preferences through your browser settings or via the platforms' respective privacy centers (e.g., Facebook Ad Preferences or TikTok Privacy Settings).

4. Platform-Specific Disclosures

5. Data Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request that we correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data from our systems.
• Right to Data Portability: Request to receive your data in a structured, commonly used format.
• Right to Opt-Out: Object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us at privacy@bized.app.

6. Data Security & Storage

We use secure, encrypted MongoDB databases and HTTPS/TLS encryption for all data in transit. We maintain strict access controls and conduct regular security audits to protect your data from unauthorized access or disclosure.

7. Children's Privacy

Bized is a business-to-business (B2B) platform. We do not knowingly collect personal information from children under the age of 16 (or 13 depending on jurisdiction). If we become aware that we have collected such data, we will take immediate steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Information

Bized Technologies Ltd
Email: hello@bized.app
Privacy Office: privacy@bized.app